Creating Effective Stakeholder Engagement

Understand stakeholder analysis with techniques and prioritisation.
Learn techniques to create and sustain rapport.
Gain an understanding of negotiating with stakeholders.

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Creating Effective Stakeholder Engagement

Overview 1

Outlines 2

FAQs 3

What's Included 4

Course Overview

What is Stakeholder engagement?

Stakeholders might be individuals, groups or organisations being affected by the outcome of the project, or in a position to influence that outcome. Stakeholder engagement is a formal strategy to communicate with project managers to achieve the project result.

The stakeholders are all those members who are involved in assisting the organisation in achieving its objectives. Creating Effective Stakeholder Engagement course helps delegates in how to conduct a stakeholder analysis and create a stakeholder engagement strategy. It allows them to develop a transformational approach to stakeholder management.

This course helps delegates to understand the principles of effective stakeholder management.

Delegates will learn how to:

Work with Stakeholder Groups
Communicate with stakeholders.
Negotiate under challenging situations.
Review advanced concepts in stakeholder analysis.
Stakeholder Analysis Techniques and Prioritisation.

Course Outline

Stakeholders

Introduction to Stakeholder Analysis
The lifecycle of Stakeholder Management
Stakeholder Groups
Identify Stakeholders
Stakeholder Management
Grid Categories
Stakeholder Analysis Techniques and Prioritisation
Stakeholder Management Plan
Using Stakeholder Planning

Communication

Process of Communication
Communication Barriers
Semantic Barrier, Physical, and Psychological
Introduction and Core Processes Active Listening

Working with Stakeholder Groups

Difference Between Groups and Teams
Types of Team
Team Roles at Work
Based on Adair’s Three Circle Model
The Learning Cycle and Styles

Facilitated Workshops

Facilitated Workshops
Facilitated Events Examples
Roles in a Facilitated Workshop
Structure of a Facilitated Workshop
Aspects for Successful Facilitation
Facilitation Behaviours
Techniques

Rapport

The Nature of ‘Rapport’
MBTI®
Techniques for Creating and Sustaining Rapport
Rapport Face-to-Face
Building Rapport
NLP: Neuro-Linguistic Programming
Mirror, Match, and Pace
Rapport Over the Phone
Rapport via Email
How to Avoid Destroying Rapport?

Creative Problem-Solving

Introduction to Creative Problem-Solving
Barriers to Creativity
Creative Problem-Solving Process
Understanding the Situation
- Define the Problem
- Identify the Actions
- Six Thinking Hats

Managing Expectations