Course Outline

Communication: Its importance, process and elements

• Concept of communication
• Functions of communication
  • The informal function
  • The instructive function
  • The influence and persuasion
  • The integrative function
• The communication process

Organisational Communication

• Formal communications
• Informal communications
• Types of Organisational communications
  • Downward communication
  • Upward communication
  • Lateral communication
  • Interactive communication

Verbal Communication

• Define verbal communication
• Where it takes place?
• Advantages and disadvantages of verbal communication

Non Verbal communication

• Define non-verbal communication
• Where it takes place?
• Advantages and Disadvantages of non-verbal communication
• Components of non-verbal communication
  • Kinesics
  • Proxemics
  • Oculesics
  • Chronemics
  • Haptics
  • Paralinguistics
  • Paralanguage
• Physical Appearance
• Understanding non-verbal communication

Communication Styles

• Definition
• General
• Implications for others
• Beliefs
• Verbal Styles
• Posture
• Potential Consequences

Feedback in communication

• Define feedback
• Characteristics of feedback
  • Intention
  • Specificity
  • Description
  • Usefulness
  • Timeliness
  • Clarity
  • Validity
  • Readiness
• Value of feedback
• Guidelines for giving feedback
• Guidelines for receiving feedback

Listening in Communication

• Benefits of listening
• Types of listening
  • Discriminative listening
  • Comprehension listening
  • Critical listening
  • Biased listening
  • Evaluative listening
  • Appreciative listening
  • Sympathetic listening
  • Empathetic listening
  • Therapeutic listening
  • Dialogic listening
  • Relationship listening
• Type of faulty listening
  • Pseudo-listening
  • Selective listening
  • Self-centered listening
  • Fill-in listening
  • Insulated listening
  • Defensive listening
  • Reconstruction listening
• Bad listening habits
• The Effective listening

Assertive Communication

• Positive words and Phrases
• Quotes from assertive people

Persuasion Skills

• Process of Persuasion
  • Establish Credibility
  • Find Common Ground
  • Provide Vivid Evidence
  • Connect Emotionally
• Tips for effective influence
• An effective persuader

Presentational Skills

• Introduction to presentation
• Importance of presentation
• Presentation formats
  • An outline for presentations
  • Introduction
  • Body
  • Conclusion
• Packaging
• A checklist for presentation
• Making the presentation delivery
• Presentation Skills
• Posture
• Movement
• Gestures
• Facial Animation
• Voice
• Pause and pace
• Eye contact
• Dos and Don’ts of Presentation

Barriers to effective communication

• Filtering
• Selective Perception
• Defensiveness
• Language
• Barriers to communication
  • Human/personal
  • Semantic
  • Technical
• Removal of communication barriers

Effective Communication

• Introduction to Effective communication
  • Characteristics of communication
  • Clarity of purpose
  • Completeness
  • Conciseness
  • Feedback
  • Empathy
  • Modify message according to audience
  • Multiple channels of communication
  • Make effective use of informal communication
• 7 C’s and 4 S’s of Communication
• 7 C’s
  • Credibility
  • Completeness
  • Clarity
  • Correctness
  • Consistency
  • Concreteness
  • Conciseness
• 4 S’s
  • Shortness
  • Simplicity
  • Strength
  • Sincerity
• Conditions for effective communication