Exceptional Customer Service Training

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Exceptional Customer Service Training

Understand the needs of the customers
Maintain healthy relations with customers
Learn to communicate effectively with the customer

Key Points About Exceptional Customer Service Training

237 Learners Recommended

Duration: 1 Days*

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Exceptional Customer Service Training

What's Included 4

Course Overview

A corporate customer service executive can be considered to be the best person to handle customers relations. The hopes of both delegates company and clients lies on his capacity to provide the right service. The course introduces the delegate to the methods available to communicate with the customer. Exceptional customer service ensures a useful experience from all the customers of the organisation. Clients can range from external consumers to private employees in any department.

Understanding how to offer the same level of service to all customers and enhance the time spent at work by establishing positive business rapport. Interacting with the customer and then identifying critical points increases one’s ability to offer positive solutions. Applying this information to trends in exceptional customer service and consumer desires allows you to contribute to the company’s lowest line and make a client’s life a little easier.

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Course Outline

Understanding Customer Service

Describe Customer Service
Identify Customer Expectations
Commit Yourself to Providing Excellent Customer Service

Focusing on the Customer

Create a Positive First Impression
Identify and Help Meet the Customer's Needs
Create a Positive Last Impression

Handling Complaints

Make it Easy for Customers to Complain
Resolve the Problem
Cope with Upset and Difficult Customers

Delivering Excellent Customer Service on the Telephone

Answer the Telephone
Project a Positive Image Using Your Voice
Transfer Calls
Take Meaningful Messages

Dealing with Stress

Describe Stress
Take Preventive Measures
Overcome Stress

Managing the Customer's Initial Contact

Accept a Customer Contact
Address a Customer's Emotional State
Address Your Emotional State

Addressing Customer Issues

Assess Customer Issues
Develop Solutions
Negotiate to Reach a Solution

Closing Communications

Upsell Additional Products
Conclude Customer Contact
Follow Up
Release Stress

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The Exceptional Customer Service course comes with no pre-requisites.

This course is meant for delegates who wish to increase their opportunities to build both internal and external customer relations.

The Exceptional Customer Service Training Cost in United Kingdom Starts from £1865.00

Please see our Personal Development Training courses available in United Kingdom

Key Learning Points
Tutor Support
Manual
Courseware

Custom Modes of Training

classroom

Classroom

online

Online

virtual

Virtual

onsite

Onsite

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Dates & Prices

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Learn from the comfort of your home or office

Join discussions via computer or mobile device

Interact with subject matter experts

40 Hours (on average)

90 Days Access

Certificate upon completion

Schedule and location of your choice

Save on travel costs

Monitor employee development

Key points about this course

237 Learners Recommended

Duration: 1 Days*

Add additional features

6 Months Access - £ 77.00

1 Year Access - £ 154.00

Personal career coach and career services

£ 1865.00

Your online (Exceptional Customer Service Training) package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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Exceptional Customer Service Training

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Our goal is to always provide training of the highest quality for your organisation.

We aim for customer satisfaction across all areas, including price, quality, and learning support. We always use the feedback from clients to continually improve and ensure we surpass expectation. Have a look at our customer reviews that showcase the standard we offer.

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