ITIL® Foundation

ITIL® Foundation course is fully accredited by PeopleCert
Courses delivered by certified instructors in luxury venues
Training includes real world examples to help the delegates in understanding the concepts easily

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ITIL® Foundation

Course Overview

Pearce Mayfield introduces ITIL® Foundation course that provides a general overview of the IT Service Management Lifecycle. It outlines five stages- Service Operation, Service Strategy, Service Design, Service Transition and continual service improvement. ITIL® Service Lifecycle consists of 26 processes and 4 functions.

Exam

The exam will be conducted at the end of the training to measure the knowledge gained. Each delegate has to clear the exam in order to get certified. Our trainers make sure that the delegates get the maximum out of the training. The exam has to be completed in the specific time period; no extra time will be provided. All the details regarding exam will be provided by our trainer at the end of the training.

The exam format will be:

40 multiple choice questions (MCQ’s)
65 percent marks to clear the exam
Exam duration- 1 hour

Course Outline

Overview of Service Management

Define Service Management and its scope
Service Management lifecycle
Principles of IT Service Management
Defining Service
Benefits of Service Management in organisation
Define Process and its characteristics
RACI Model
Types of service providers
Contracts and suppliers

Overview of Service Management Lifecycle

Service lifecycle
Elements of lifecycle
Link between different lifecycle stages
Relation between Governance and ITSM

Overview of Service Strategy

Define Service Strategy
Service Strategy Process
Type of Services involved in the organisation

Overview of Service Strategy Concepts

Service Utility and Warranty
Service assets
Value creation
Factors influencing customer perception of value
Service Packages
Uses and Structure of Business case

Overview of Service Strategy Process

Define Process
Demand Management
Service Demand
PBA and UP
Service Portfolio components
Service Portfolio Management
Financial Management
Managing business relations

Overview of Service Design

Define Service Design
Roles in Service Design
Key concepts and terminologies
Service Design process
Service Catalogue Management
Service Level Management
Capacity Management

Overview of Service Transition

Define Service Transition
Configuration item
Configuration Management System

Overview of Service Transition Process

Overview and Objective
Transition, Planning and Support
Change Management and Change Model

Overview of Service Operations

Overview
Events
Alerts and Incidents
Service Operation Processes
Event Management
Event Management Process
Event Logging and Filtering
Manage Exceptional Events
Incident Management
Process Interfaces
Problem Management

There are no mandatory prerequisites for attending this course, but the delegate should have an interest in the subject to gain maximum knowledge of the concepts involved in the training program.

Individuals who are working in IT services and want to gain more information regarding ITIL® best practice framework
IT Professionals who want to adopt ITIL® within their organisation

The ITIL® Foundation Cost in United Kingdom Starts from £32995.00

Please see our ITIL® Training courses available in United Kingdom