Course Outline

What is CPCM?

• Introduction to CPCM
• Business Change
• The Benefits of Business Change
• The Risks of Business Change

Organisational Change 

• Business Transformation
• Business Transformation Stages
• Strategic Factors for Business Transformation
• Strategy-Informed Motivation
• Lead with Capabilities
• Push Towards Value
• Incorporate Sustainability
• Be Agile and Malleable
• Invest in Programme Talent
• Factors for Success
• Prepare
• Communicate
• Consolidate
• Motivate
• Confidence
• Manage the Workload
• Assess
• Risk Management
• Risk Assessment Techniques
• Process Mapping
• Benefits of Process Mapping
• Evaluating Existing Processes
• Map the Process
• Examine the Process
• Renovate the Process
• Obtain Resources
• Enforce and Communicate Change
• Review the Process
• Identifying Areas for Improvement
• Aligning Organisation Structure and Job Roles
• Evaluation
• Design
• Selections
• Architecture Design and Implementation
• Implementing and Operating New Changes
• Stakeholder Engagement

Approaches to Change 

• Individual Change
• The ‘People’ Side of Change
• Five Elements of Individual Change
• Capabilities of Individual Change
• Team Change
• Organisational Change
• Organisational Readiness
• Why is Change Required?
• Lead Change

Change Impact and Analysis 

• Planning and Measuring Change
• Directing Change
• Perspectives and Responses
• Exploring Change Failure
• Ineffective Planning Process
• Passive Leadership Support
• Scarce Resources & Neglected Latter Phases
• Neglecting Post-Change Process
• Prioritising Systems Over People Development
• Influences and Concerns
• Change Principles
• Addressing the People
• Implement from a Top-Down Approach
• Every Layer Counts
• Build the Formal Case
• Ownership and Accountability Should Create
• Communication is Essential
• Assess the Cultural Differences
• Address Culture Explicitly
• Be Prepared for the Unexpected
• Value Individuals Personally
• Communication
• Overcoming Challenges
• Maintaining Change