Course Outline

An Introduction to Windows

• An Overview of Windows Operating System
• Describing Windows Vista, 7 and 8
• System requirements
• Upgrading paths
• Identifying Administration Tools
• An Introduction to Control Panel and System Properties
• Recognising Administrative Tools
• Define Windows Registry
• Define Storage Management
• Understanding Disk Partitions and File Systems
• Describing Mount Points and Disk Images
• Define Arrays Adding
• Define File Management
• Navigation of Directories and File Management using a Command Prompt
• Management of Applications, Software and Services

Supporting Windows

• Define Device Management
• Hardware configuration
• Device Manager usage
• Understanding Sound and Display Settings
• Performance and Viewing System Information Management
• Observing Performance
• Using Advanced System Properties
• Troubleshooting Windows, Models, and Processes
• Troubleshooting Windows and Application Errors
• Handling Users and Group Accounts
• Installation of Windows and Boot Methods
• Organisation of Hard Disk and Implementation an Attended Installation
• Troubleshooting of Boot Problems
• An Overview of BIOS and UEFI
• What is Restoring System?
• Advanced Boot Options Menu description
• Repairing System and Reinstallation
• An Overview of Maintenance and Backup
• Understanding Disk Maintenance Utilities and Task Scheduler
• Understanding Patch Management and Data Backup
• Restoring User Profiles
• An Overview of Threats and Susceptibilities
• Understanding Security Basics, Policies, and Engineering
• Network Foot printing and fingerprinting
• Methods of Network Attack
• Describing Viruses and Malware
• Types of Malware
• Define Anti-virus software and symptoms
• Understanding Quarantine and Remediation
• Malware Infections avoidance
• Securing Workstations
• Workstation, Digital, and Physical Security
• Security of Data
• Data and Corporate Security Policy
• Data Encryption and Disposal Methods
• Understanding Data Incident Response Policies

Define Supporting Windows Networks

• Define Network Connections and IP Configuration
• An Overview of network card properties
• Describe Establishing Internet Connections and Remote Access Utilities
• Obtaining Network Connections
• Define Windows, Network and Host Firewalls
• Getting SOHO Networks
• Discuss Shared Resources Configuration
• An Introduction to Domains, Workgroups, and Home groups
• File and Folder Sharing Configuration
• Understanding NTFS File and Folder Permissions
• An Overview of Virtualization and Services
• Security Requests and Cloud Computing
• Define Networked Host Services

An Introduction to Linux, OS X, and Mobile OS

• An Overview of Linux Operating System
• Classifying Linux Distros and Shells
• Accomplishing Linux File System
• Handling Linux User Accounts
• An Overview of OS X
• Define OS X File systems, software management, networking, and troubleshooting
• Define Cellular Data Networks and Wi-Fi and Bluetooth Networks
• An Overview of Mobile OS Security and Troubleshooting
• Understanding Mobile OS Security, Access Control, and Policies
• Troubleshooting Mobile OS, Wireless and Security Issues
• An Outline of Safety and Environmental Processes
• Describing Local Government Regulations and Electrical Safety
• Describing Cable Management and Lifting Methods
• Defining Disposal and Recycling
• An Overview of Cable Management and Lifting Techniques
• What are Customer Services and Communication Skills

An Overview of Peripherals and Adapters

• Outlining motherboard components
• Defining System Case Types and disassembling a PC
• Understanding Motherboard Layout and Sizes
• Describing Motherboard Components and Bus Architecture
• An Overview of connection interfaces
• Defining various types of ports and devices
• Peripheral Installation and configuration
• What are display devices
• Discuss types of display devices
• Troubleshooting of display problems
• An Overview of audio and multimedia device
• Describing storage devices and adapters
• An Introduction to Flash and Tape drives

An Overview of System Components

• An Overview of mass storage devices
• An Introduction to memories and Central Processing Unit
• Define Architecture, Features and Packaging of CPU
• An Overview of BIOS and UEFI
• Discuss Components, devices and BIOS security configuration
• Describing electrical circuits and Power Supply Unit
• Define PSU Installation

An Overview of Troubleshooting and Mobile Devices

• An Overview of Troubleshooting System Components
• What are Troubleshooting power and hardware problems
• Define Troubleshooting Post and motherboard components
• Defining Laptop types and features
• What are types of mobile devices
• Describing Mobile Accessories and Ports
• Troubleshoot mobile displays

Describe Printer and Network Hardware

• What are various types of printers
• Install, Configure and Networking of printers
• Maintenance of various kinds of printers
• Troubleshooting print types and errors
• An Introduction to network architecture
• Define Network topologies, OSI Model and Types of network
• An Introduction to Ethernet networks
• Defining cablings
• An Introduction to Hubs, Bridges and Switches