A Quick Glance

ITIL® Service Lifecycle - Managing Across The Lifecycle is a five-day course that provides the knowledge required to clear ITIL® Managing Across The Lifecycle exam. This course helps the delegates to apply governance and organisational structure to the organisation. It contributes five credits towards the ITIL® Expert Certification.

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    Delivered by ITIL® Certified instructors in luxury venues

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    We guarantee the lowest price in the industry

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    Our ITIL® Courses are accredited by BCS

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    Learn how the different phases of ITIL® Service Lifecycle interacts with each other

The delegate must hold ITIL® Foundation Certificate in IT Service Management before attending this course

ITIL® Service Lifecycle- Managing Across the Lifecycle training is best suited for the following audience:

  • IT Operations Practitioners
  • IT Development Practitioners
  • Senior IT Managers
  • Chief Information Officers
  • Supervisors

The professionals who want to have a knowledge of business and management level ITIL® Service Lifecycle.

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Exam(s) included

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Certificate

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Key Learning Points

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Tutor Support

  • Get to know about various key concepts and terminologies of Service Lifecycle
  • Integrate and implement various IT Service Management processes
  • Establish and maintain governance in a service management organisation

Course Overview

In ITIL® Service Lifecycle - Managing Across The Lifecycle course, the delegates will get to know about the interactions between and interfaces between the processes that are covered in Service Lifecycle. The intent of the course is to test and validate knowledge of basic ITIL® publication topics for example function and objectives of management.

 

Exam

The exam will be conducted at the end of the training to measure the knowledge gained. Each delegate has to clear the exam in order to get certified. Our trainers make sure that the candidate gets the maximum out of the training. Each question will have four options out of which one is correct. The exam has to be completed in the specific time period; no extra time will be provided. All the details regarding exam will be provided by our trainer at the end of the training.

The exam format will be:

8 multiple choice questions (MCQ’s)

70 percent marks to clear the exam

Exam duration- 90 minutes

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Course Content

Overview of Managing Across the Lifecycle (MAIC)

  • Define MAIC phase
  • Key concepts and terminologies
  • Prerequisites for the MAIC
  • Structure and scoring of the MAIC exam
  • Managing Across the lifecycle phase case study

Key Concepts of Service Lifecycle

  • Define Services and service management
  • Role of IT service management
  • Element of assessment
  • Risk Management Styles
  • knowledge management
  • Its importance and the SKMS
  • Business value of various life cycle phases
  • Service Management operations and functions
  • Roles and Responsibilities
  • Use of RACI

Integrate Service Management Processes and functions across Service Lifecycle

  • How to integrate service management procedures across the ITIL® lifecycle
  • Input and output of various lifecycle stages
  • Relationship between different stages of ITIL® Service Lifecycle
  • Value and interfaces of the different processes in service management

Communication and Stakeholder Management

  • Business relationship management (BSM) across the life cycle
  • Plan of action coordination
  • Define Services
  • Communications and commitment in ITIL® lifecycle
  • Stakeholder management and communication
  • Use of service models
  • Communication plan
  • Part of business relationship management in the communication activities

Manage Service Across the ITIL® Lifecycle

  • Importance of an approach to balanced design
  • Efficient and effective service management with design coordination and move planning and support
  • Information sources that are helping in the implementation and improvement of services
  • Factors relevant to strategic assessments
  • Challenges, risks, and critical success factors
  • Service transition lifecycle stages
  • Managing services across the lifecycle
  • Involving operations staff in other lifecycle stages

Governance, Roles, People, Competence, and the Organization

  • Management, activities, framework, and governance bodies
  • Relating strategy to governance
  • Service providers set direction, policy and strategy
  • Change management
  • Management systems
  • Establish and maintain a service management system
  • Organisation development and departmentalization
  • Logical structure for a service provider
  • Functions and the types of services providers
  • Implementing and sourcing strategies
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ITIL® Service Lifecycle - Managing Across The Lifecycle Schedules

Course Name Duration Dates Price
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Birmingham
30-10-2017 £1795.00
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Glasgow
30-10-2017 £3095.00
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Liverpool
30-10-2017 £3095.00
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Maidstone
06-11-2017 £3095.00
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Watford
06-11-2017 £3095.00
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Brighton
06-11-2017 £3095.00
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days London
13-11-2017 £1795.00
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Bristol
13-11-2017 £1799.00
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Aberdeen
13-11-2017 £3095.00
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Newcastle
13-11-2017 £3095.00